TERMS & CONDITIONS
COVID-19 Update: To prioritize everyone’s health and safety, delivery and support may be delayed in some cases. Hope that it is considerable to you. We are relentlessly working on minimize our limitations. For any emergency you can call at our Hotline: +8801866382600
* Due to COVID-19 situation, delivery and other processing can be delayed.
* Within Dhaka City minimum delivery time is 24 hours and Outside Dhaka City minimum delivery time is 72 hours.
Welcome to Matra. To make your online shopping smooth, enjoyable and hassle-free all our terms, conditions, and policies have been briefly stated here. The terms “we”, “us” and “our” used in the entire website of Matra belongs to www.matra.com.bd property. www.matra.com.bd offers this website, including all information, tools, and services available from this site to you.
By visiting our site and/or purchasing goods from us, we assume that you agreed and accept all our terms and conditions (“Terms of Service”, “Terms”), including all additional terms and conditions and policies referenced herein and/or available in any part of the website. These Terms of Service are applicable to all users of the site, including dealers, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before continual use of the Website. By visiting or taking service from any part of the site, will mean that You accept and agree to our Terms of Service.
If you do not agree to any part of the terms and conditions of this agreement, then you may prevent yourself from accessing your website or use any services offered by us.
Any new goods, service, features or product review which are a part of our online store will also be subject to the Terms of Service. You can access to our Terms of Service by visiting this page at https://matra.com.bd/terms-conditions/. Anytime, Matra solely holds the right to revise, change or modify any part of these Terms of Service by making updates and/or changes to our website without any notice or information.
SECTION 1–General Rules and Regulation
By agreeing to our Terms of Service, you accept that you are at least the age of majority and you have given us your consent to allow any of your minor dependents to use this site. The Service is made available to you for your personal use only and you are solely responsible for maintaining the confidentiality of your account and password.
You are responsible for your own transaction and your information (except credit card), can be transferred unencrypted and involve transmissions over various networks, and any changes to technical requirements of connecting networks or devices.
You may not use our products for any illegal or unauthorized purpose nor you may violate any laws in your jurisdiction (including but not limited to copyright laws). You cannot reproduce, duplicate, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service on the website through which the service is provided, without written permission by us.
We reserve the sole right to cancel any service to anyone for any reason at any time.
SECTION 2–Product and Pricing
Product and pricing of all items are subject to stock or availability and current market price. By visiting and/or ordering anything from Matra, we believe that you understand the fact that due to the business reason, subject to availability, or any other reason your order may change even after placing an order. If the particular product which you are looking for is no longer available, our Customer Care department will aware you about this.
All prices and product descriptions may vary or change anytime without any declaration. If any price is different from the display rate, our Support team will inform you before processing the order and you will have both the option of either continuing or canceling the order.
Matra reserve all the rights to modify or discontinue any Service without any notice at any time. We shall not be responsible to our customer or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 3−Accuracy, Completeness, and Timeliness of Information
We hold no responsibility if information made available on this site is not accurate, complete or up to date. All the content and information provided on this site is for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, and more complete sources of information. Any reliance on the material on this site is at your own risk.
At any time, we reserve the right to edit the contents of this site, but we keep no obligation to update any information on our site. You agree that it is your own responsibility to monitor changes to our site.
SECTION 4−Accuracy of Billing and, Account Information:
At any moment Matra reserve the right to cancel any order you place with us at our sole discretion. We can also limit or cancel quantities purchased per person, or per order.
These conditions will be applicable for orders placed under the same customer account, the same credit card, or orders that belong to the same billing and/or shipping address. If any situation we have to change or cancel an order, we will notify you by contacting the e-mail and/or billing address/phone number provided by you at your account information section. We can limit or cancel orders that seems to be placed by other distribution channels like; dealers, resellers or distributors.
You give your consent to provide current, complete and accurate purchase and account information for all orders you made at our online store. You agree to update your account and other relevant information like email address, credit card numbers and expiration dates so that we can complete your order processing and contact you when needed.
SECTION 5−Payment Refund:
Matra may refund the customer to his/her transactional medium but the process may take up to 10-15 workings days or more depending upon the circumstances & card charge will be deducted as per respective transactional medium charges policy.
SECTION 6−Errors, Inaccuracies and Omissions:
There may be some information on our site or in the Service that contains errors, false information, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. At any time, we reserve the right to correct any of these above-mentioned issues and to change or update information or cancel orders without prior notice(including after you submitted your order).
SECTION 7– Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 8−Discounts and Special Offers:
Discounts and special offers (coupon code, promo code, occasional offers, or sign-up offer, etc.) are reductions of the basic price of particular or any products or services. The value of the discount coupon or gift card will not be refunded on returns or exchanges after using for a successful order from matra.com.bd. For Users, having multiple accounts under the same Cell Phone number, or email address cannot claim the discounts or offers more than once.
SECTION 9−Personal Information:
SECTION 10−Cancellation of Order:
We are committed to providing quality and authentic products to our customers. Our valued customers remain our top priority always and to ensure them the best product and service we always run Quality Control checks after receiving the ordered product from the authorized vendors. We, Matra reserves all rights to cancel any order of the customer after finding any quality issue or defective products from Quality Control checks of the ordered product.
We also reserve all rights to cancel any order if the ordered product is unavailable or if it is out-of-stock
SECTION 11−Disclaimer of Warranties and; limitation of Liability:
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not also warrant that the results are free from error, and the use of the service will be accurate or reliable. Users must understand that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without prior notice to you, under different circumstances.
You also agree that your use or inability to use the service is solely your risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Matra, our Directors, Officers, Employees, Affiliates, Agents, Contractors, Interns, Suppliers, Vendors, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
It must also be stated that most of Matra’s products carry a Warranty, the user can avail the warranty directly at any brand authorized Servicing Point or through Matra as well.
However, any use of the product that results in any injury, loss, or damage whether direct or indirect, will not make Matra liable for providing servicing facilities provided that, such direct or indirect use and the results thereof, is not covered nor supported by the provisions under the products accompanying Warranty.
SECTION 12−User Comments, Feedbacks, and Other Submissions:
You agree that your online activities like comments, feedback or review will not violate any online policy; including copyright, trademark, privacy, or other personal or proprietary right. You also give your consent that your comments will not contain any unlawful, abusive or obscene material, or contain any spam or virus or other malware that could in any way affect our website. You are not allowed to use a false or fake e-mail address, pretend to be someone other than yourself. You will be solely liable for all the online comments and regarding their accuracy made by you. We take no responsibility or liability against any comments posted by you or any third-party.
We solely reserve all the right to monitor, edit or remove content that we detect as unlawful, offensive, threatening, pornographic, or anything that violates these Terms of Service.
SECTION 13−Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
As a user of the website and the services therein, you agree to indemnify, defend and hold Matra harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, vendors, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or any documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 15– Third Party Policy
All products and services available via our Service may include fully or partly, materials from third-parties only for the purpose of providing you with the best service.
Some of the third-party links on this site may direct you to other websites that are not affiliated with us. We are neither responsible for reviewing the content or their accuracy nor do we warrant any liability for any third-party materials, website content, services or any other goods from third-parties.
We are not responsible for any damages or harm related to the purchase of goods, services, or any other transactions made with or under any third-party websites. Please review carefully the third-party’s policies and make sure you understand them well before you involve in any transaction. Any sort of complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third-party.
The obligations and liabilities of all the parties incurred prior to the termination date shall remain the termination of this agreement for all purposes.
These Terms of Service are valid unless and until terminated by either you or us. You may terminate/or end these Terms of Service at any time by notifying us that you no longer wish to use our Services.
By any chance or in our sole judgment if you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without any notice and you will remain liable for all amounts due up to and including the date of termination; and/or deny your access to our Services (or any part thereof) either temporary or permanent basis.
SECTION 17−Governing Law:
All Terms of Service and any additional agreements whereby we provide you Services shall be governed by and construed and interpreted in accordance with the applicable laws governing by e-Commerce in Bangladesh. Any and all actionable legal claims or proceedings arising out of, or in connection to this website, must be brought within the jurisdiction of a competent Court in Bangladesh.
SECTION 18−Changes to Policies and Terms of Service:
Your continued use of or access to our website or the Service following the posting of any updates to these Terms of Service constitutes acceptance of those changes.
SECTION 19− Contact Information:
For any quarries and more information regarding the Terms of Service you can Contact Us or write to us at email@example.com