Frequently Asked Questions

Yes, you can cancel your placed order on matra.com.bd. To cancel your ordered product contact our Customer Support team at 01866382600 or send a mail at matraebd@gmail.com. If you cancel your order before the shipment has placed, we will refund the entire amount. If you cancel your order after product shipment, a partial charge may be implied to you.
If you have bought any product from matra.com.bd and you are not satisfied with your purchase, we reserve 72 hours for your complete satisfaction with the purchasing product. For your convenience, we maintain our Return Policy. For more details, please visit our Returns and Replacements page.
Matra is a pioneer e-commerce site of Bangladesh. Our mission to improve the quality of life of the people of Bangladesh. Here, we provide our online service all over Bangladesh.
No, currently we do not provide international delivery but we takes order internationally and deliver to any parts of Bangladesh.
If you order from our online store, you will get all the original, strictly QC checked product with Free Home Delivery Facilities. Everything that is available here in matra.com.bd comes with a brand warranty.
If you have any queries and suggestions about us, we are ready for providing the best support and services. Please get in touch with us for more information and visit our Contact Us page for better access.  
Your refund process will take minimum 15 workings days after your refund request & card charge will be deducted as per respective bank charges.
For your suitability, we have flexible payment methods. You can pay via Cash on Delivery, BKash or Mobile Banking and by using Debit/Credit Card.
We have our own Warranty Policy. We provide Brand and Service Warranty of all our product. Note: All products have individual warranties, and which may vary upon particular goods and services.
Matra is an amazing online store. We only provide you the exclusive product and services. To ensure customers satisfaction we sell the best quality product that comes with a warranty, and at the best prices providing flexible payments methods.